Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return, subject to the conditions below.

Returns

To be eligible for a return under our voluntary 30-day return policy, your item must be in the same condition in which you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, contact us at support@revellce.com.

If your return is accepted, we will provide you with instructions on how and where to send your package. Items returned without first requesting a return may not be accepted.

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, return shipping costs are the responsibility of the customer. If we provide a prepaid return shipping label, the cost of the label may be deducted from your refund where permitted by applicable law.

You can contact us at support@revellce.com with any questions regarding a return.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery and contact us as soon as reasonably possible if your item is defective, damaged, or if you received the wrong item.

We will review the issue and provide an appropriate solution in accordance with applicable law.

Where the item is defective, damaged or incorrectly supplied, we will cover reasonable return shipping costs where required.

Exceptions and Non-Returnable Items

Our voluntary 30-day return policy does not apply to:

• sale or discounted items;

• gift cards;

• custom-made, personalized or specially ordered items; or

• items specifically identified as non-returnable or final sale before purchase, where permitted by applicable law.

Please contact us at support@revellce.com if you have questions about whether a particular item is eligible for return.

These exclusions do not limit any mandatory consumer rights that apply to your purchase.

Exchanges

If you would like a different item, size or variation, the simplest option is to request a return for the original eligible item and place a separate order for the replacement once your return has been accepted.

European Union 14-Day Right of Withdrawal

If you are a consumer and your order is subject to European Union consumer protection law, you generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without giving a reason.

This statutory right applies independently of our voluntary 30-day return policy. Therefore, restrictions under our voluntary policy, including the exclusion of sale or discounted items, do not remove your statutory right of withdrawal where EU law requires that right to apply.

Certain products may be excluded from the statutory right of withdrawal where an exception provided by applicable law applies, including certain personalized or custom-made goods.

During the withdrawal period, you may inspect the product to the extent reasonably necessary to determine its nature, characteristics and functioning. You may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary for such inspection.

To exercise your right of withdrawal, contact us at support@revellce.com with a clear statement that you wish to withdraw from your purchase.

Unless we agree to cover the cost or applicable law requires otherwise, you are responsible for the direct cost of returning the goods.

For a valid EU withdrawal, we will reimburse payments received from you, including the cost of our least expensive standard delivery option where required by law, within the period required by applicable law.

We may withhold reimbursement until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first, where permitted by applicable law.

Refunds

For returns made under our voluntary 30-day return policy, we will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Your bank, card issuer or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@revellce.com.

Where mandatory consumer law provides different refund deadlines or requirements, those mandatory rules will apply.